Home > Chico jobs > Chico customer service

Posted: Monday, January 8, 2018 2:59 AM

CSU Job Listing Details

Printable version

E-Mail this listing



Job ID: VA907

Job Title:


Appointment Type:


Time Base:


Date Posted:

December 11, 2017

Closing Date:

January 8, 2018

Link to Apply Online:

Campus Employment Homepage:


Position Details

Recruitment NumberVA907

Posting Period12/11/17 01/08/18

On Campus Only No

Working TitleBUILDING MANAGEMENT SUPPORT ASSISTANT (Library Services Specialist I)



Salary Range (From $ to $)$2,740 - $4,840 per month (New employees should anticipate being hired at the beginning of the salary range)

DepartmentLibrary Services

Number of Positions1

FLSA CodeNon-Exempt

StatusTemporary: (Renewable with the possibility of becoming permanent)

Full-time/part-timeFull time

Pay Plan12/12

CBU/MOUR09 - CSUEU Technical & Support Services

Quick Link

Work Schedule

Hours Per Day8 hours during the school year / 10 hours during the summer

Days Per Week5 days during the school year / 4 days during the summer


Position Summary

Primary DutiesPosition available for one year from date of hire with the possibility of renewal.

Library Building Management, as a department, manages the physical plant of the Meriam Library complex (Facility Operations); the Library Student Personnel Unit; and the Stack Operations Unit. The Building Management Support Assistant provides clerical and technical support for the department and overall library operations. The primary purpose of the position is to assist the Facility Operations Coordinator with the supervision of all library student employees. Responsibilities include the execution of library planning and support, assisting with daily library operations; and providing a staff presence in the library during evening and weekend hours not covered by other Building Management staff. The position also coordinates operations of the \"makerspace,\" area, including technical support, maintenance, and diagnostics for a variety of hardware and software, and assists in the supervision and training of student staff assigned to this area.

During the semester, the hours for this position are Wednesday 11am-9pm, Thursday 11am-9pm, Friday 10am-6pm, Saturday 11am-5pm, and Sunday 11am-9pm. During the summer, this position will work four 10-hour days. Exact shift times may vary.

Knowledge, Skills and AbilitiesKNOWLEDGE:

Incumbent must possess

* Demonstrated proficiency in English grammar, punctuation and spelling, including the ability to clearly communicate verbally and in writing.

* General understanding of:

* A library's organization structure and key functional operations.

* A library's automated systems and the ability to quickly learn and use campus library systems, as well as related online catalogs and systems.

* General knowledge of:

* A library's policies and procedures and more specific knowledge of policies and procedures and work methods pertaining to the assigned functional area and work unit.

* Ethical policies and practices associated with use of and access to library resources, including networked resources, as well as with established standards related to copyright and intellectual property protection.

* Basic knowledge of:

* Library terminology and bibliographic forms and structures, including the ability to conduct a simple bibliographic search.

* Basic library research methodology and ability to use it.

* Trends and practices in academic libraries, specifically in relation to evolving technologies and \"maker\" activities, such as 3D printing; as well as more traditional library equipment such as microfilm and book scanners, copy machines, etc.

* Fluency in using standard office equipment (computers, copiers, phones) and standard office software packages such as Microsoft Word, Excel, and Outlook; and related computer software packages.


* Effective communication skills, including the ability to work with the public and assist patrons with basic inquiries and direct them appropriately in locating and using library materials and inform them of applicable library policies and procedures.

* Strong organizational skills to handle heavy workload and multiple projects with frequent interruptions and schedule changes.

* Typing and keyboarding skills.


Incumbent must have the ability to:

* Use standard features of office support technology and standard software packages such as MS Word, MS Excel and MS Office.

* Learn and become highly proficient in the use of a wide variety of specialized software and equipment related to creative media projects, 3D models and prototypes, sewing machines, vinyl cutters, hand tools, etc., and to then create training manuals, and to train student assistants and patrons in their use.

* Make appropriate work decisions by following established policies, procedures and practices.

* Establish and maintain cooperative and collaborative relationships with students, faculty and staff.

* Recognize when situations escalate to the degree that police intervention is warranted.

* Quickly learn and apply policies and procedures related to assigned functional work area.

* Clearly communicate verbally and in writing.

* Perform standard arithmetic operations.

* Work under minimal supervision to perform assigned work.

* Work within a diverse environment and be service-oriented.

* Use the library system(s) and subsystem(s) module(s) to perform assigned duties.

* Access various on-line resources and databases used within the library and to use their standard features to perform technical work and/or assist patrons.

* Respond to routine inquiries and explain standard policies and procedures to others.

* Analyze situations and take appropriate action; i.e. identify and solve standard problems and to refer more complex problems to appropriate staff.

* Work with and maintain integrity of confidential information and materials.

* Communicate effectively in person, on the telephone, and in writing.

* Follow written and verbal instructions.

* Perform assigned duties with accuracy and attention to detail.

* Adjust to change, demonstrate flexibility and patience with changing expectations (e.g. technology, responsibilities and assignments).

Required Education and/or ExperienceThe qualifications listed above would normally be obtained through completion of a high school program, or equivalent certification.


Two years of related Library experience.


An equivalent combination of experience and education.

Recruitment PreferencesPreference may be given to applicants with the following as they may be considered specialized skills:

* Library related experience, work experience, or education in a STEM related field, including the use of \"maker\" technologies.

* Experience using creative media and design software, such as AutoCad, 3D modeling, video/photo design and editing, etc.

Special Requirements A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

* The selected candidate must pass a post-offer pre-employment physical examination.


This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside and outside the library structure. Requires the need to regularly position self to maintain stacks, office and public furnishings, computers, media and microform equipment, e.g. bending, stooping, climbing, reaching, crouching, crawling under desks, entering closets and enclosed spaces and ascending and descending ladders. Requires the need to travel across campus to other office buildings. May lift up to 50 lbs (furniture, makerspace equipment, etc.)


This position requires constant contact and interaction with University faculty, staff and students and non-affiliated members of the surrounding communities in service and support of the University library. This position is located in the University Library and is a typical library environment with standard library and \"maker\" technology and related equipment, such as 3D models and prototypes, sewing machines, vinyl cutters, hand tools, etc.

BenefitsThis position qualifies for benefits including tuition fee waiver (if eligible).

Benefit InformationCSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act (ACA) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage.

About the University and CommunityDetailed information is available at As a university that educates students of various ethnic and cultural backgrounds, we value a diverse faculty and staff. CSU, Chico welcomes applicants who are knowledgeable about and interested in working within a cross-cultural learning environment. We also welcome those who share a passion and commitment to the University's 6th Strategic Priority that focuses on sustainability, stewardship, and the environment see

California State University, Chico is committed to achieving excellence through diversity in the classroom and the workplace. It strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students, faculty, and staff.

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Posting Details

Open Date (posting open date)12/11/2017

Close Date (posting close date)01/08/2018

Open Until FilledNo


Associated topics: director, elementary school principal, executive manager, head of school, officer, principal, student, superintendent, supervise, vice principal


• Location: Chico

• Post ID: 8866752 chico is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018