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Posted: Saturday, February 3, 2018 3:45 PM

## Description
**Do you want to be a part of a life saving organization? Want to have a job where you are saving lives every day? If so - this entry level position may be the right fit for you!**
Since 1948, BloodSource (West Division of Blood Systems) has proudly served as a leader in the blood banking industry. We are a globally-recognized leader in blood transfusion medicine and scientific advancements within our industry.
**_Our Mission_**
BloodSource is committed to growing with our communities and to consistently provide a readily available, safe blood supply. We do this by doing what s right: Meeting the needs of patients, physicians, hospitals and donors.
Blood donations provide life-saving treatments to accident victims, surgery patients, cancer patients and many others in need. Thanks to the generosity of donors throughout Northern and Central California, we are the source of nearly every drop of blood used in over 40 hospitals in the region. BloodSource donors from Merced to the Oregon border, from Solano County east to Lake Tahoe, are a lifesaving source close to home and across the nation to help other blood centers unable to go it alone.
At BloodSource, we remain steadfast in our commitment to collect, test, process and deliver the safest blood and blood components wherever the need, whenever the need.
*Vision and Values*
_BloodSource promotes a value system that ensures quality and integrity in all endeavors. Outstanding customer service; response to crises big and small: a safe and respectful environment for staff and guests; a commitment to research; education and training; and providing opportunities for community volunteerism are the values that allow us to meet the demand for a safe and adequate blood supply. Our vision is to be the model blood services provider as we strive to improve patient health with precious resources of blood.
We are looking for an entry-level Call Center Representative to work at our Chico Donor Center located at 555 Rio Lindo Ave., Chico, CA 95926. This is a Full-Time Position.
Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Retains current donors by rebooking donation appointments.
Explains and/or enrolls donors in frequent donor programs.
Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
Converts donors to automated and other new collection technologies to optimize the donation opportunity.
Assists donors, blood center staff and coordinators in resolving customer service issues.
Administers customer service and marketing surveys to donors.
Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
Performs all other duties, at the discretion of management, as assigned.
## Qualifications
**Knowledge/ Education**
High school graduate or GED _required_.
**Licenses/ Certifications**
One year experience in related field _required_.
Able to work in a team environment.
Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
Effective communication skills, both verbally and in writing.
Able to maintain confidentiality.
Good working knowledge of PC software _preferred_.
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call 1-844-###-#### to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.
For more EEO information about applicant rightsclick here
For information about Pay Transparency rightsclick here
Our organization participates in E-Verify, for more informationclick here
All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
*Organization:* BSI Business Group
*Primary Location:* United States of America-California-Chico
*Work Locations:* 6505 CA Chico (152351) BloodSource 555 Rio Lindo Ave Chico, 95926
*Shift:* Day Job
*Travel:* No
*Job Posting Close Date:* Feb 11, 2018
*Job Function:* Donor Recruitment
*Req ID:* 18050
*Employee Status:* Full-time, Regular
Associated topics: agent, agente de servicio al cliente, associate, call center associate, clerk, coordinator, customer care specialist, phone, rep, telephone service representative


• Location: Chico

• Post ID: 9037432 chico is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018